A Culture of Excellence in Quality
Our Commitment to Quality Care
At the Franciscan Missionaries of Our Lady Health System, our commitment is to always provide our patients with the best care possible. We define quality as the total sum of each patient’s experience while in our care. This includes patient satisfaction with our team members and their physicians, with the environment of our facility, with the expected outcome from the care provided, and even the technology used in the treatment process.
Our commitment to quality inspires us to relentlessly pursue clinical best practices and embrace the technological innovations that lead to desired outcomes while adhering to the mission and values of our Catholic healthcare traditions. Above all else, our goal is to always deliver excellent, safe care.
We know the importance of providing quality healthcare. That's why we are committed to always improving by studying clinical innovations and outcomes, analyzing our processes and adopting evidence-based treatments and best practices.
Our Commitment to Diversity
We believe diversity, equity and inclusion are practices that enhance our ability to deliver high-quality, compassionate care to our patients and communities. We are pleased to share that nearly 100 percent of our leaders and team members across our health system have participated in training to have shared language and understanding as we continue to be a spiritual and healing presence for our patients and each other. We also provide our team members with a Culture & Spiritual Guide from The Joint Commission, which helps them understand and honor the diverse backgrounds, beliefs and preferences of our patients.
What Does Quality Mean?
The Institute of Medicine defines healthcare quality as the degree to which healthcare services, individuals and population increase the likelihood of desired health outcomes and are consistent with current professional knowledge. Quality care is seen as:
- Safe – avoiding injuries to patients from care that is intended to help them
- Effective – avoiding overuse and misuse of care
- Patient-centered – providing care that is unique to a patient’s needs
- Timely – reducing wait times and harmful delays for patients and providers
- Efficient – avoiding waste of equipment, supplies, ideas and energy
- Equitable – providing care that does not vary across populations
We strive to meet and exceed these areas of quality through our customer service practice of providing each patient and guest with an exceptional experience every time.
Quality care is always our top priority—from the moment you enter any of our facilities until you leave. That's why we strive to not only meet but exceed all regulations and standards of care set forth for hospitals nationwide by government agencies as well as The Joint Commission. We take quality seriously and have formed various multidisciplinary committees to address best practices, new protocols, safety, patient satisfaction and more.
We are here to serve our communities. Honoring that commitment means sharing objective data about our performance. That's why we've gathered our measures of quality for you to review, along with updates on recent accomplishments and important achievements.
Hospital Accreditations Across Our Health System
We invite you to explore this section of our site to learn more about our commitment to quality care.
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Our Lady of Lourdes Health
- JCAHO (Joint Commission on Accreditation of Healthcare Organizations)
- Commission on Cancer/American College of Surgeons
- COMISS (Coalition on Ministry in Specialized Settings)/JCAPS (Joint Commission on Accreditation of Pastoral Services) - Phase II
- JCAHO Special Functions Lab
- College of American Pathologists Laboratory Accreditation Program (CAP)
- AABB (American Association of Blood Banks Accreditation)
- FDA (Food and Drug Administration)
- ACR (American College of Radiology)
- U.S. Department of Health & Human Services/Food & Drug Administration
- ACR (American College of Radiology)
- American Sleep Disorders Association
- Arthritis Foundation Certification for Arthritis Pool Exercise Programs
- Louisiana Board of Pharmacy
- DHH Kidmed Accreditation
- Louisiana State Fire Marshall Inspection
- DHH (contracted by HCFA) - Skilled Nursing Facility
- Certified Medicaid Enrollment Center
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Our Lady of the Lake Health
Our Lady of the Lake is a leader in quality, safe and effective health care. Some of our certifications, distinctions and honors include:
- Level I Adult Trauma (American Academy of Surgeons, 2022)
- Level II Pediatric Trauma (American Academy of Surgeons, 2022)
- Advanced Certification for Primary Stroke Centers (Joint Commission and American Heart Association, 2018)
- Leap Frog “A” Grade for Hospital Safety (Leap Frog Group, 2023)
- Top 10% in the nation for Medical Excellence and Patient Safety in 17 clinical categories, with nine of those placing in the top 100 hospitals nationwide (CareChex, 2019)
- The only American College of Surgeons, National Accreditation Program for Rectal Cancer (NAPRC) in Louisiana
- Accredited Bariatric Surgery Program (American Society for Metabolic and Bariatric Surgery/American College of Surgeons, 2023)
- Accredited by the American College of Surgeons, Commission on Cancer (CoC) since 1991
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St. Francis Health
- The Joint Commission
- Chest Pain Center Accreditation with PCI from the Society of Cardiovascular Patient Care
- College of American Pathologists Laboratory Accreditation Program (CAP)
- American Association of Blood Banks (AABB)
- American College of Radiology (ACR)
- ICANL (Inter-societal Commission for the Accreditation of Nuclear Medicine Laboratories) and the ACR (American College of Radiology) - St. Francis PET Imaging Center
- Food and Drug Administration (FDA)
- U.S. Department of Health & Human Services
- Louisiana Board of Pharmacy
- Louisiana State Fire Marshall Inspection
- DHH (contracted by HCFA) - Skilled Nursing Facility
- Certified Medicaid Enrollment Center
- RFT Safe Place
- Louisiana Early Hearing Detection and Intervention Program (LA EHDI)
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Our Lady of the Angels Health
Our Lady of the Angels Hospital is fully accredited by The Joint Commission.
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St. Dominic Health
St. Dominic’s currently holds certifications from The Joint Commission for both wound and stroke care.
St. Dominic’s was the first hospital in Mississippi to receive The Joint Commission’s Gold Seal of Approval® and the American Heart Association/American Stroke Association’s Heart-Check mark for Advanced Certification for Comprehensive Stroke Centers.
St. Dominic’s has earned The Joint Commission’s Gold Seal of ApprovalTM for Advanced Certification in Inpatient Diabetes Care by demonstrating compliance with national standards for healthcare quality and safety in disease-specific care.