Our Lady of Lourdes Visiting Hours & Guidelines
Visitation Policy
Our Lady of Lourdes Health is committed to maintaining an environment that is safe, comfortable and conducive to quality patient care. Visits from family and friends are an important part of the healing process, and we welcome you to all our campuses. All visitors will be required to present a government-issued ID to receive a visitor badge upon arrival at our three hospital campuses.
SCREENING
All visitors are asked to self-screen prior to entering our facilities. For the safety of our team members, patients and other guests we ask that you refrain from visiting if you are experiencing any of the following symptoms:
- History of positive COVID diagnosis within the last 10 days
- Exposure to a positive COVID person within the last 10 days
- Fever greater than or equal to 100.4°F
- Cough
- Shortness of breath or difficulty breathing
- Sore throat
- Congestion that differs from their typical season allergies
- Body aches
- Fatigue
- Loss of smell/taste
- Diarrhea
MASKS
Our Lady of Lourdes Health has adjusted the masking requirement to follow the Louisiana Department of Health guidelines:
- Visitors and patients who are vaccinated for COVID are not required to wear a mask while visiting our facilities. Masks are encouraged, however, in waiting rooms and when interacting with a medical provider in the patient's room.
- If the patient and visitors are vaccinated and from the same household, no mask is needed once they are in the patient's room or in general areas throughout our facilities. Masks are encouraged in waiting rooms and when interacting with a medical provider in the patient's room.
- If the patient and/or the visitor are unvaccinated, we ask that they wear a mask for the duration of the visit.
- Patients who are immunocompromised or seeking care for respiratory illness are encouraged to wear a mask throughout our facilities, regardless of vaccination status.
Connecting Virtually
We understand and recognize how important the support of family and loved ones are to our patients while we care for them. While our visitor policies can make connecting in person difficult, it is for the safety of those we care for, our team, our community and our patients’ loved ones. We encourage our patients to visit virtually with their loved ones through smartphones so they can still be connected and feel supported during their time with us.
To help our patients connect virtually, we have iPads in the hospital to help facilitate video communication between patients and their loved ones who may be unable to visit at this time.
Patient and Visitor Guidelines
Note: Clergy are not considered or counted as one of the patient visitors. They may visit as requested.
Temporary Visitor Badges
All visitors will be required to present a government-issued ID to receive a visitor badge upon arrival at our three hospital campuses. Click here to view our FAQs.
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Patient Visitation to Our Lady of Lourdes Women's & Children's Hospital
Effective Thursday, August 15, 2024, we will create a construction zone on the front of the building and consolidate to one entrance into the hospital. Patients seeking the emergency room will enter in the front entrance. Ambulance traffic remains unchanged.
Learn more about Advancing Acadiana
Women's Health Care Unit - may have visitors (12 years of age or older) at the bedside. We encourage visitors to visit in short durations and keep groups of visitors to no more than four people at the bedside at any given time to promote a quiet and healing environment for all patients. Visitors will be allowed to swap out with other friends and family during visitation hours. Two visitors may stay overnight.
Labor & Delivery - Three visitors (must be 12 years of age or older) at a time will be allowed at bedside. Three overnight visitors allowed. (No limit to number of visitors for entirety of stay at the request of the laboring patient.)
Antenatal - Three visitors at a time will be allowed at bedside. One overnight visitor allowed. (No limit to number of visitors for entirety of stay at the request of the patient).
Postpartum Unit - We encourage visitors to visit in short durations and keep groups of visitors to no more than four people at the bedside at any given time to promote a quiet and healing environment for all patients. Visitors will be allowed to swap out with other friends and family during visitation hours. Siblings of new babies may visit. Two visitors (12 years of age or older) may stay overnight.
NICU - Four visitors allowed per stay, 16 years of age or older unless parent/guardian of patient. Two visitors at a time will be allowed at bedside.
- At time of admission, the mother will name up to three visitors who may visit infant without accompaniment of mom or significant other (counts as one of the three visitors). Names on the list cannot be replaced if removed or other names added.
- The expectant mother and/or significant other may have one visitor accompany them at bedside.
Inpatient Pediatric - We encourage visitors to visit in short durations and keep groups of visitors to no more than four people at the bedside at any given time to promote a quiet and healing environment for all patients. Visitors will be allowed to swap out with other friends and family during visitation hours. Two visitors may stay overnight.
PICU - Two visitors at a time will be allowed at bedside, 12 years of age or older. (No limit to number of visitors for entirety of stay)
Day Surgery - Two visitors, 12 years of age or older.
Emergency Department - Two visitors, 12 years of age or older.
COVID Positive Patient Rooms - Two visitors per stay who must stay in the patient’s room and wear appropriate protective equipment.
- All visitors must stay in the patient’s room.
- The visitor must wear the recommended personal protective equipment (PPE) for the duration of the visit, including a mask.
- Note: See exception for end of life near the end of this page.
Outpatient Appointments - Two visitors, 12 years of age or older.
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Patient Visitation to Our Lady of Lourdes Regional Medical Center
(All visitors must be at least 12 years old.)
Patients who are not COVID positive may have visitors (12 years of age or older) at the bedside 8 a.m.-8 p.m. daily. We encourage visitors to visit in short durations and keep groups of visitors to no more than four people at bedside at any given time to promote a quiet and healing environment for all patients. Visitors will be allowed to swap out with other friends and family during visitation hours. One visitor may stay overnight.
Patients admitted to the Intensive Care Units - Two visitors (12 years of age or older) will be allowed at the bedside 8 a.m.-8 p.m. daily. Visitors will be allowed to swap out with other friends and family during visitation hours. One visitor may stay overnight.
Patients admitted with COVID-19 (all areas of hospital) - Two visitors will be allowed at the bedside for visitation between 8 a.m.-8 p.m. daily. This one visitor may stay overnight.
- All visitors must stay in the patient’s room.
- The visitor must wear the recommended personal protective equipment (PPE) for the duration of the visit, including a mask as indicated.
Inpatients requiring surgery - Patients admitted and undergoing surgery/procedures may have two visitors prior to being transported to surgical or procedural areas to assist with the perioperative/periprocedural process. (Visitors may enter outside of normal hospital visitation hours if needed.)
Emergency Department (including Scott campus) - Two visitors (12 years of age or older).
Outpatient Surgery and Procedures - Patients undergoing outpatient surgery or procedures may have two visitors permitted to assist with the arrival, registration and post-operative process. One visitor may stay overnight if inpatient admission is necessary.
Outpatient Appointments - Patients may have two visitors if they need physical assistance for an appointment or support for cognitive or behavioral impairments (including but not limited to power of attorney).
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Patient Visitation to Our Lady of Lourdes Heart Hospital
(All visitors must be at least 12 years old.)
Patients who are not COVID positive may have two visitors (12 years of age or older) at the bedside 8 a.m.-8 p.m. daily. Visitors will be allowed to swap out with other friends and family during visitation hours. One visitor may stay overnight.
Patients admitted with COVID - Two visitors will be allowed at the bedside for visitation between 8 a.m.-8 p.m. daily. This one visitor may stay overnight.
- All visitors must stay in the patient’s room.
- The visitor must wear the recommended personal protective equipment (PPE) for the duration of the visit, including a mask as indicated.
Inpatients requiring surgery - Patients admitted and undergoing surgery/procedures may have two visitors prior to being transported to surgical or procedural areas to assist with the perioperative/periprocedural process. (Visitors may enter outside of normal hospital visitation hours if needed.)
Emergency Department - Two visitors (12 years of age or older).
Outpatient Surgery and Procedures - Patients undergoing outpatient surgery or procedures may have two visitors who will be permitted to assist with the arrival, registration and the post-operative process. One visitor may stay overnight if inpatient admission is necessary.
Outpatient Appointments - Patients may have two visitors if they need physical assistance for an appointment or support for cognitive or behavioral impairments (including but not limited to power of attorney).
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Additional Visitation Guidance
Children Visitors - No children under age 12 allowed in patient care areas.
- Children under 12 will be allowed and may wait with appropriate supervision on first floor common areas (Chapel, Lobby, Gift Shop, Café) if adults are present.
- Children under 12 will be allowed to visit for End of Life care and other special circumstances. These exceptions must be discussed with the specific unit director.
Visitors with Chronic Conditions - We strongly recommend people who have chronic conditions such as lung, heart disease or an immunocompromised state not visit patients in our facilities for their own protection.
Inpatient Hospitalization - Authorized visitors must adhere to hospital guidelines.
Vendors - Will be restricted to mission-critical or direct patient care activities and will only be allowed in the building or clinic by appointment only.
For viewing of decedent bodies - If a visitors need to view a decedent body, the visitors will be escorted to the room/morgue for viewing and then escorted back to the facility entrance for departure.
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Exceptions to the Visitor Policy and After Hours
End of Life (All Campuses) - Patients admitted for end-of-life evaluation and treatment, or patients being evaluated for and/or receiving hospice care, or those who already have passed, including persons under investigation, suspected COVID and COVID positive patients, may have multiple visitors including children under 12 up to six total visitors on an inpatient unit at a time who may swap out. (Additional visitors may be approved by the house supervisor and senior leadership for end-of-life care, alternate visitors may wait in waiting rooms).
- End of life is defined as anticipated death with an active do-not-resuscitate (DNR) order in place and/or planned withdrawal of life-sustaining interventions (e.g., ventilator).
Clergy are not considered visitors and will be allowed at the patients or family request.